Refund policy

We offer a 48-hour exchange policy, which means you have 48 hours after receiving your order to request a size exchange.

To be eligible for an exchange, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start an exchange, you can contact us at jbssneakerhub@gmail.com. Please note that exchange requests must be approved before the item is sent back. Returned items should be sent to:

 

If your exchange request is accepted, we'll provide instructions on how and where to send your package. Items returned to us without first requesting an exchange will not be accepted.

You can always contact us for any questions regarding returns or exchanges at jbssneakerhub@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We ask that you notify us within 24 hours of receiving your order and provide clear photos or videos so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Returns are accepted only for size exchanges.

We cannot accept returns for:

  • Incorrect color or style selected by the customer.
  • Change of mind after purchase.
  • Items that have been worn, used, washed, or damaged after delivery.
  • Items returned without their original box, tags, or packaging.
  • Sale items, promotional items, or gift cards.

If you have any questions about whether your item qualifies for an exchange, please contact us before returning it.

Exchanges

If you've ordered the wrong size, we're happy to help you exchange it, provided the requested size is available.

The customer is responsible for any shipping or delivery costs associated with a size exchange when the incorrect size was selected during checkout.

If JBS Sneaker Hub sent the wrong size or the wrong product, we'll cover all exchange costs.

Refunds

At JBS Sneaker Hub, we do not offer refunds for orders once they have been confirmed and processed.

Refunds are only considered if:

  • We are unable to fulfil your order.
  • You receive the wrong item.
  • Your item arrives with a verified manufacturing defect or significant damage.

If a refund is approved, it will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the transaction.

If you have not received your refund after 15 business days from approval, please contact us at kelvinamiles19@gmail.com.